When was the last time you heard a song or standup comedy while on a flight? If you travel with Southwest airlines, you might get just that. This viral video showcases the abilities of a flight attendant who livens up the beginning of what could be a boring ride to a thrill high in the sky.
Now, why is he so peppy? Maybe because he’s a happy employee. Southwest Airlines has a reputation for putting their employees first, their passengers second, and their shareholders third. Sound out of order? Not so. Fulfilled employees will work willingly and with joy, causing them in turn to please customers. The more happy customers there are, especially repeat customers, the more money SWA makes, and the happier the shareholders are. Trickle-down effect for customer service. “Fascinating!”
Get it? Got it? Good.